Refund policy

We want you to love what you receive. If something isn't right, we will do our best to make it right.

Returns

If your order arrives damaged or is not what you expected, please get in touch within 14 days of delivery at orders@artistrybyray.co.uk with your order number and a photo of the item. We will arrange a replacement or refund promptly.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it without giving a reason. To exercise this right, please contact us at orders@artistrybyray.co.uk. Items must be returned in their original condition and packaging. Return postage is the responsibility of the customer unless the item is faulty or incorrect.

Refunds are processed within 5 working days of receiving the returned item and will be made to your original payment method.

Cards

Cards are printed to a high standard and carefully packed before dispatch. If your card arrives damaged, please contact us and we will send a replacement.

Wall Art Prints

All prints are inspected before dispatch. If your print arrives damaged, please photograph both the packaging and the print and contact us within 48 hours of delivery. We will arrange a replacement.

If you have any questions, please contact us at hello@artistrybyray.co.uk. We are a small independent operation and we genuinely care about getting this right.